van, Huigenbosch Peter; de, Klundert Joris van; … - Graduate School of Business and Economics (GSBE), … - 2008
ANWB, the Dutch automobile association, provides assistance, car repair andreplacement services to its nearly 4 million members. ANWB services around 1.3 millionrequests per year in The Netherlands. Historically, the operational planning process ofassigning requests to service men was regionally...