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Search: subject:"Bibliometrie"
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service quality
Bibliometrics
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
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2
Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel
;
Bäckström, Ingela
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
Saved in:
3
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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