In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

Die nationalstaatlich verfassten Gesellschaften befinden sich spätestens seit den 1970er Jahren des letzten Jahrhunderts in einem tief greifenden Transformationsprozess, den viele Autoren mit den Begriffen Globalisierung und Transnationalisierung beschrieben haben. Die Veränderungen...

The aim of the conference is to better understand the nature of genetics and how it can influence insurance, its function and its role in covering risks. In particular, it will address, but will not be limited to, the following topics: - Medical aspects of modern genetics (gene therapy, gene...

The submission of research papers in the following fields is especially encouraged: 1. Macro-financial models linking financial stability and the performance of the economy 2. Models and tools for the early identification and assessment of systemic risk 3. Assessing contagion risks 4....

A major part of the conference will be devoted to: “Emerging markets and emerging asset classes” Relevant sub-topics of emerging asset classes include: - carbon trades - climate - art - volatility - infrastructure Authors, both academics and from the financial industry, are invited to submit...

This conference aims to bring together researchers and policymakers to discuss the effects of the financial crisis on household finances and behaviour. In recent years, household income and wealth have been severely affected by simultaneous adverse conditions in the labour, housing and stock...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

Topics: - The connection between funding liquidity, market liquidity and arbitrage trading during the recent financial crisis; - What is the role of arbitrage trading? Is it stabilizing or de-stabilizing financial markets? - Which are the causes and consequences of asset prices distortions and...

Christopher Wildeman will show how descriptive methods - especially life tables - and several types of tests for individual-level effects can help us understand consequences of social inequality. These descriptive methods are simple yet underutilized. To illustrate this method, he constructs a...

The Efma Congress is dedicated to multichannel management. The main topics for discussion during the Congress will include: - Identifying the best strategies - Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management...