2015-10-29–2015-10-30 - Amsterdam, Renaissance Amsterdam Hotel, Kattengat 1 (Netherlands) - European Financial Management & Marketing Association EFMA
The focus of the congress will be on five key issues around transformation:
- What the new retail banking model needs to look like?
- How will banks become more customer centric and develop superior customer experience management skills to match other industries?
- How will banks successfully...