In recent years, Efma has run highly successful conferences on customer loyalty. The major changes that have taken place in the retail banking sector in the last year or so have increased the importance of retaining the most profitable customers. This year, therefore, the conference will focus...

The theme for Rio 2010, The right to the City– bridging the urban divide is in harmony with UN-HABITAT’s flagship report, State of the World’s Cities 2010-2011. Concepts that will drive the discussions in Rio include the right to the city, bridging urban income gaps, reducing inequality...