In recent years, Efma has run highly successful conferences on customer loyalty. The major changes that have taken place in the retail banking sector in the last year or so have increased the importance of retaining the most profitable customers. This year, therefore, the conference will focus...

Achieving sales targets remains a key challenge for European banks. However, there have been some unprecedented developments within the financial services sector over the last year. These have led to a considerable change in customer, market and regulatory attitudes in relation to how banks sell...

The conference will discuss various strategic and practical issues, including: - Customer-driven channel management: Developing the right multi-channel strategy for the next decade. The future roles of the branch and the customer relationship model. Building micro-capabilities within each...

Auf der Tagung wird der aktuelle Stand der Debatte zur tariflichen Unterbietungskonkurrenz zusammengefasst und auch die deutsche Rechtsprechung unter Bezugnahme auf Art. 2 des ILO-Übereinkommens 87 kritisch hinterfragt. Es wird thematisiert, ob Deutschland seinen mit Ratifikation des...

The 2010 Future of Cash Conference will address the following issues: - Ensuring the robustness of the cash cycle - Convergence of euro-zone cash cycles - Optimizing cash management - Re-engineering the cash cycle - Cash substitution

For the first time, the Eurofinas programme has been developed in partnership with EFMA, the European Financial Management & Marketing Association. the Eurofinas and Leaseurope Annual Convention is widely recognised as the preeminent yearly gathering for the European consumer credit, leasing and...

This year’s conference will focus on the following topical aspects: - Traditional vs new distribution channels. Most insurance contracts are still distributed through traditional channels. But what is the future for new channels, such as direct insurance, which are increasing in popularity –...

The 11th IAEE European Conference, "Energy Economy, Policies and Supply Security: After the Price Shock", will provide excellent opportunity to present and discuss the results of newest studies performed in exceptional circumstances. The conference will bring together wide spectrum of...

Öffentliche Dienstleistungen werden von Menschen in Bundes-, Landes- und Kommunalverwaltungen erbracht. Doch ist unsere föderale Struktur den Aufgaben noch gewachsen? Die Beantwortung dieser Frage wird ein zentrales Thema des Potsdamer Forums für Führungskräfte im öffentlichen Dienst 2010...

Viele Binnenhäfen stellen wichtige innerstädtische Flächenreserven für gewerbliche Nutzungen dar, die logistisch erprobt und zugleich "robust" gegenüber den mit diesen Nutzungen verbundenen Belastungen sind. Zudem sichern diese logistischen Standorte die Abwicklung umweltfreundlicher...