In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

For more than 50 years, economists, analysts, business leaders and policymakers have congregated at the NABE Annual Meeting to discuss the outlook for the U.S. and global economies and probe the issues and trends that impact economic prosperity in both the near term and long term.

With the turbulent changes in retail financial services, achieving sales targets is still a key challenge for banks. However, providing high levels of customer service is also a priority. The new social networking and multi-channel world and the prospect of a host of new entrants with new...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...

The conference, themed “From Crisis Management to Long-Term Renewal,” will focus on how best to address immediate policy challenges - sluggish economic growth, high unemployment, and spiraling deficits - in the context of the nation’s enduring obligations to tackle fiscal imbalances,...