The Congress will cover the following hot topics: - How to tackle the aftermath of PSD2 - Why the Plug & Play philosophy is key in an open banking era - The need to shift from ego-systems to eco-systems to become more efficient - The new paradigm of digital transformation - The evolution of...

Digital transformation is no longer an option for banks that want to succeed and grow, and they cannot afford to wait while others move forward. It is now a vital requirement and has already been embraced by many other industries. If banks fall behind, they risk losing their competitive edge -...

The focus of the congress will be on five key issues around transformation: - What the new retail banking model needs to look like? - How will banks become more customer centric and develop superior customer experience management skills to match other industries? - How will banks successfully...

Banks have already made progress towards developing a distribution strategy in which different channels are closely integrated. However, true multichannel distribution is hard to achieve and requires significant long-term investment. But if banks do manage to achieve the ideal multidistribution...

The Independent Seminar on the Open Society (ISOS) is a free one-day seminar for sixth-formers, held in London twice a year. Topics include: - Why Liberty Works - Dr Madsen Pirie, President, Adam Smith Institute - Is the Government Solving its Debt Problem? - Philip Booth, Institute for Economic...

True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...

The Adam Smith Institute is hosting a fringe event at Conservative Party Conference on Tuesday 1st October at 7pm at the Manchester Town Hall. Entitled "Let's give Nanny the Sack - Why consumer freedom could be a winner for the Conservative Party", panellists include Jacob Rees-Mogg MP, James...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The Efma Congress is dedicated to multichannel management. The main topics for discussion during the Congress will include: - Identifying the best strategies - Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management...