Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

The SMS Special Conference theme will be Emerging India: Strategic Innovation in a Flat World. Potential topics include (but are not limited to): - Emerging market firms’ strategies in global markets - New models of Multinational Firm Strategies - Corporate governance in Indian firms -...

Conference theme - How Does Knowledge Matter?