This year, therefore, the conference will focus on four key themes - New approaches to customer retention: an exploration of the effectiveness of the latest loyalty schemes; - New approaches to customer communication: engaging customers in real dialogue, using social networking sites and other...

Topics: - The branding of religions: How do religions and religious institutions try to brand themselves? - Positive and negative public images of religions and their effects - Religion and marketing Communication, media and the promotion of religions - Effects of religious branding and...

The Efma Congress is dedicated to multichannel management. This year’s Congress will have two special sessions: - New banks and banking models This session will include case studies presented by senior executives of new European banks, such as Metrobank, Zuno Bank and Alior Bank. We will also...

Conference Theme – The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World

Unternehmen verlieren die Kontrolle über ihre Kommunikation, Konsumenten über ihr Budget, Politiker die Kontrolle über ihr Land, Bürger über ihr Leben. Vor kurzem noch klärte Geld fast alle Machtfragen. Doch wo das Geld ausgeht, beginnen wieder Verteilkämpfe. Die Wirkung der sanften...