In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The Symposium brings together academicians and practitioners with interests in banking, finance and monetary economics and provides a forum for presenting and discussing original research in banking economics and related topics. Research papers in all areas of banking, finance and monetary...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...

Topics: - Exchange rates and Exchange Rates Regimes - Commodities Markets and Prices - Econometrics of Financial Markets - Financial, Monetary Integration