Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

We hope to move away from the perspective of African ‘victimhood’ by stressing ‘African agency’. Originating in nineteenth-century philosophical discourse, the theme of ‘Structure and Agency’ has been adopted in many academic disciplines. The conference also allows for a...

We hope to move away from the perspective of African ‘victimhood’ by stressing ‘African agency’. Originating in nineteenth-century philosophical discourse, the theme of ‘Structure and Agency’ has been adopted in many academic disciplines. The conference also allows for a...