A comprehensive model of customer trust in two retail stores
Year of publication: |
2009
|
---|---|
Authors: | Guenzi, Paolo ; Johnson, Michael D. ; Castaldo, Sandro |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 20.2009, 3, p. 290-316
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Trust | Interpersonal relations | Retail management | Customer satisfaction |
-
Hardin, Russell, (2002)
-
Accumulation et destruction de la confiance : un schéma d'inspiration poppérienne
SALMON, Pierre, (2000)
-
Trust: looking forward and back
Young, Louise, (2006)
- More ...
-
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo, (2009)
-
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo, (2009)
-
The sales function in the twenty‐first century: where are we and where do we go from here?
Geiger, Susi, (2009)
- More ...