A framework for encouraging retail customer feedback
Year of publication: |
2015
|
---|---|
Authors: | Celuch, Kevin ; Robinson, Nadine M. ; Walsh, Anna M. |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 29.2015, 4, p. 280-292
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer engagement | Commitment | Customer feedback | Retailer-customer relationships | Social benefits |
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