A funny thing happened! The management of consumer emotions in service encounters
Year of publication: |
1996
|
---|---|
Authors: | Locke, Karen |
Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 36.1996, 6, p. 693-694
|
Saved in:
Saved in favorites
Similar items by person
-
Working with pluralism : determining quality in qualitative research
Easterby-Smith, Mark, (2008)
-
Making doubt generative : rethinking the role of doubt in the research process
Locke, Karen, (2008)
-
Rewriting "The discovery of grounded theory" after 25 years?
Locke, Karen, (2006)
- More ...