A fuzzy approach to service quality diagnosis
Year of publication: |
2015
|
---|---|
Authors: | Ardakani, Saeid Saeida ; Nejatian, Majid ; Farhangnejad, Mohammad Ali ; Mehran Nejati |
Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 33.2015, 1, p. 103-119
|
Subject: | Ranking | Airlines | Service quality | Fuzzy TOPSIS | Dienstleistungsqualität | Fuzzy-Set-Theorie | Fuzzy sets | Fluggesellschaft | Airline | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Ranking-Verfahren | Ranking method | Kundenzufriedenheit | Customer satisfaction |
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