A Lindblomian perspective on customer complaint management policies
Year of publication: |
2012
|
---|---|
Authors: | Hultén, Peter |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 65.2012, 6, p. 788-793
|
Subject: | Charles Edward Lindblom | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Organisationstheorie | Organization theory | Frankreich | France |
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