A Longitudinal Study of the Stability of Consumer Expectations of Services
Year of publication: |
1998
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Authors: | Clow, Kenneth E. ; Kurtz, David L. ; Ozment, John |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 42.1998, 1, p. 63-73
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Publisher: |
Elsevier |
Saved in:
Online Resource
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