A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea
Year of publication: |
2004
|
---|---|
Authors: | Seong Leem, Choon ; Yoon, YongKi |
Published in: |
Industrial Management & Data Systems. - Emerald Group Publishing Limited, ISSN 1758-5783, ZDB-ID 2002327-3. - Vol. 104.2004, 4, p. 347-354
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Computer software | Customer satisfaction |
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