A model for customer-focused objective-based performance evaluation of logistics service providers
Year of publication: |
2008
|
---|---|
Authors: | Chen, Chee-cheng |
Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 20.2008, 3, p. 309-322
|
Subject: | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Logistikdienstleister | Logistics provider | Dienstleistungsqualität | Service quality |
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