A new measure of e‐service quality in France
Year of publication: |
2010
|
---|---|
Authors: | Rolland, Sylvie ; Freeman, Ina |
Published in: |
International Journal of Retail & Distribution Management. - Emerald Group Publishing Limited, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 38.2010, 7, p. 497-517
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Measurement | testing and instruments | Electronic commerce | Internet shopping | Customer services quality | France |
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