A “patient focus review” of surgical services
Describes a business process re‐engineering project in the department of surgery of a publicly‐funded hospital in Auckland, New Zealand. Through the creation of an internal marketing approach, by splitting the health system into purchaser and provider elements, the need to refocus on service provision became very apparent. Patient focus review teams were put together to analyse internal processes. Discusses in detail the outcomes of the review, highlighting the need for further changes and setting the direction for a re‐engineering programme.
Year of publication: |
1996
|
---|---|
Authors: | Francis, Stuart D. ; Alley, Patrick G. |
Published in: |
Business Process Re-engineering & Management Journal. - MCB UP Ltd, ISSN 2054-5568, ZDB-ID 2695843-0. - Vol. 2.1996, 1, p. 48-62
|
Publisher: |
MCB UP Ltd |
Subject: | BPR | Health care | New Zealand |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
Kock, Ned, (1999)
-
Kock, Nereu F., (1997)
-
Stebbins, Michael W., (1998)
- More ...
Similar items by person