A service quality evaluation scale for the hospitality sector
Year of publication: |
2010
|
---|---|
Authors: | Salazar, Ana ; Costa, Jorge ; Rita, Paulo |
Published in: |
Worldwide Hospitality and Tourism Themes. - Emerald Group Publishing Limited, ISSN 1755-4225, ZDB-ID 2501283-6. - Vol. 2.2010, 4, p. 383-397
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Portugal | Customer services quality | Hospitality management |
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