A study on the analysis of customer expectation for service quality in auto agencies
Year of publication: |
2019
|
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Authors: | Gayathri, S. ; Rajasankar, S. |
Published in: |
International journal of applied business and economic research. - New Delhi : Serials Publ., ISSN 0972-7302, ZDB-ID 2460416-1. - Vol. 17.2019, 2, p. 33-38
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Subject: | service quality | customer expectation | tangibles | empathy | reliability | responsiveness and assurance | Emotion | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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