A systematic literature review on total quality management critical success factors and the identification of new avenues of research
Year of publication: |
2017
|
---|---|
Authors: | Aquilani, Barbara ; Silvestri, Cecilia ; Ruggieri, Alessandro ; Gatti, Corrado |
Published in: |
The TQM Journal. - Emerald Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 29.2017, 1, p. 184-213
|
Publisher: |
Emerald Publishing Limited |
Subject: | Total quality management | Systematic literature review | Firm performance | Critical success factors (CSFs) | Stakeholder involvement | Customer centrality and involvement |
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