A taxonomy of administrative language in public service encounters
Steffen Eckhard, Laurin Friedrich, Annette Hautli-Janisz, Vanessa Mueden, and Ingrid Espinoza
| Year of publication: |
2024
|
|---|---|
| Authors: | Eckhard, Steffen ; Friedrich, Laurin ; Hautli-Janisz, Annette ; Mueden, Vanessa ; Espinoza, Ingrid |
| Published in: |
International public management journal. - London : Routledge, Taylor & Francis Group, ISSN 1559-3169, ZDB-ID 2029227-2. - Vol. 27.2024, 1, p. 60-75
|
| Subject: | Öffentliche Verwaltung | Public administration | Sprache | Language | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Klassifikation | Classification | Kundenservice | Customer service | Mehrsprachigkeit | Multilingualism |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2022.2075062 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015050893