Achieving favourable customer outcomes through employee deviance
Year of publication: |
May 2016
|
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Authors: | Boukis, Achilleas |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 7/8, p. 319-338
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Subject: | Customer participation | customer citizenship behaviour | customer justice | employee deviance | experimental design | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour | Kundenzufriedenheit | Customer satisfaction |
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