Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
Year of publication: |
2002
|
---|---|
Authors: | Zohar, Ety ; Mandelbaum, Avishai ; Shimkin, Nahum |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 48.2002, 4, p. 566-583
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | Exponential Queues | Abandonment | Invisible Queues | Tele-Queues | Adaptive Customer Behavior | Tele-Services | Call Centers |
-
Afèche, Philipp, (2017)
-
Designing a Call Center with Impatient Customers
Garnet, O., (2002)
-
Hotspots of land use change in Europe
Kuemmerle, Tobias, (2016)
- More ...
-
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
Zohar, Ety, (2002)
-
Menache, Ishai, (2005)
-
Markov decision processes with arbitrary reward processes
Yu, Jia Yuan, (2009)
- More ...