Airline service failed!
Year of publication: |
December 2017
|
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Authors: | Mena, Miguela |
Published in: |
International journal of business and economics. - Taichung : Feng Chia University, ISSN 1607-0704, ZDB-ID 2573186-5. - Vol. 16.2017, 3, p. 257-262
|
Subject: | airline customer service | customer loyalty | customer expectation | Fluggesellschaft | Airline | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport | Passagierluftverkehr | Air passenger transport |
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