An exploratory study of a multi‐expectation framework for services
Year of publication: |
2000
|
---|---|
Authors: | Walker, Jim ; Baker, Julie |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 14.2000, 5, p. 411-431
|
Publisher: |
MCB UP Ltd |
Subject: | Services marketing | Service quality | Consumer behaviour | Customer requirements |
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