Antecedents and consequences of sales representatives' relationship termination competence
Year of publication: |
2013
|
---|---|
Authors: | Geersbro, Jens ; Ritter, Thomas |
Published in: |
Journal of Business & Industrial Marketing. - Emerald Group Publishing Limited, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 28.2013, 1, p. 41-49
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Unwanted customer relationships | Termination acceptance | Non-customer definition | Termination routines | Termination incentives | Sales representatives' competence | Customer relationship management | Management strategy |
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