Applying importance‐performance analysis to assess service delivery performance
Year of publication: |
2008
|
---|---|
Authors: | Tsoukatos, Evangelos |
Published in: |
EuroMed Journal of Business. - Emerald Group Publishing Limited, ISSN 1758-888X, ZDB-ID 2455829-1. - Vol. 3.2008, 2, p. 144-162
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | Insurance | Greece |
-
Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece
Chatzoglou, Prodromos, (2013)
-
The impact of internal service quality on customer service behaviour
Bellou, Victoria, (2008)
-
The relationship between internal and external service quality
Bouranta, Nancy, (2009)
- More ...
-
The effects of socio-political context on Tourism
Shahrabani, Shosh, (2019)
-
Grigorakis, Nikolaos, (2021)
-
Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance
Tsoukatos, Evangelos, (2006)
- More ...