Are Self‐Service Customers Satisfied or Stuck?
Year of publication: |
2010
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Authors: | Buell, Ryan W. ; Campbell, Dennis ; Frei, Frances X. |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 19.2010, 6, p. 679-698
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