ARTICLES - Work Organization, Technology, and Performance in Customer Service and Sales
Year of publication: |
1999
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Authors: | Batt, Rosemary |
Published in: |
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca. - Ithaca, NY : Cornell Univ, ISSN 0019-7939, ZDB-ID 2186172. - Vol. 52.1999, 4, p. 539-564
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