Assessing quality costs of external failures (warranty claims)
Year of publication: |
2004
|
---|---|
Authors: | Cauchick Miguel, P.A. ; Pontel, Silmar |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 21.2004, 3, p. 309-318
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Business failures | Quality costs | Warranties | Brazil |
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