Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
Year of publication: |
2009
|
---|---|
Authors: | Ladhari, Riadh |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 14.2009/10, 1, p. 70-82
|
Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Bank | Kanada | Canada |
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