Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Year of publication: |
January-February 2016
|
---|---|
Authors: | Esmark, Carol L. ; Noble, Stephanie M. |
Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 59.2016, 1, p. 95-104
|
Subject: | Conflict | Territoriality | Retailing | Dysfunctional customer | Deviant employee | Personal space | Customer experience | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
-
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara, (2022)
-
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N., (2021)
-
Locander, Jennifer A., (2020)
- More ...
-
Noble, Stephanie M., (2014)
-
Open versus selective customer loyalty programmes
Esmark, Carol L., (2016)
-
The effects of behavioral, cognitive, and decisional control in co-production service experiences
Esmark, Carol L., (2016)
- More ...