Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Year of publication: |
2018
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Authors: | Main, Naser Alolayyan ; Al-Hawary, Sulieman Ibraheem Shelash ; Anber Abraheem Shlash Mohammad ; Al-Nady, Bahaà Abdul-Hafez Attallah |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 24.2018, 4, p. 543-565
|
Subject: | service quality | customer satisfaction | commercial banks | Jordan | structural equation modelling | SEM | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Jordanien | Bank | Bankgeschäft | Banking services | Beziehungsmarketing | Relationship marketing |
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