Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Year of publication: |
2023
|
---|---|
Authors: | Frank, Darius-Aurel ; Otterbring, Tobias |
Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 189.2023, p. 1-15
|
Subject: | Acknowledgment | Artificial intelligence | Customer loyalty | Embarrassment | Service robots | Warmth and competence | Künstliche Intelligenz | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
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