Benchmarking service quality performance at business‐to‐business and business‐to‐consumer call centers
Year of publication: |
2001
|
---|---|
Authors: | Miciak, Alan ; Desmarais, Mike |
Published in: |
Journal of Business & Industrial Marketing. - MCB UP Ltd, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 16.2001, 5, p. 340-353
|
Publisher: |
MCB UP Ltd |
Subject: | Call centers | Benchmarking | Service quality | Customer service |
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