Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Year of publication: |
2014
|
---|---|
Authors: | Augusto Cauchick Miguel, Paulo ; Monteiro de Carvalho, Marly |
Published in: |
Benchmarking: An International Journal. - Emerald Group Publishing Limited, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 21.2014, 1, p. 62-76
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Six Sigma | Quality management | Quality improvement | Service operations | Service organizations | Process implementation |
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