Boundary spanning and customer service styles in business solutions implementation
Year of publication: |
July 2016
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Authors: | Prior, Daniel D. |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 56.2016, p. 120-129
|
Subject: | Mental model | Buyer-supplier relationship | Frontline employee | Service worker | Customer perceived value | Emotion concept | Problem concept | Lieferantenmanagement | Supplier relationship management | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Emotion | Dienstleistungsberufe | Service workers |
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