Bridging the Quality-Satisfaction Gap
Year of publication: |
1997
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Authors: | Gustafsson, Anders ; Johnson, Michael D. |
Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 4.1997, 3, p. 27-43
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