Building an integrated model of future complaint intentions : the case of Toayuan International Airport
Year of publication: |
2008
|
---|---|
Authors: | Chang, Wei-Lung ; Liu, Hsiang-Te ; Wen, Yung-Sung ; Lin, Tai-An |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 14.2008, 2, p. 70-74
|
Subject: | Beschwerdemanagement | Complaint management | Flughafenmanagement | Airport management | Taiwan |
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