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Toward a teleology for the enterprise
Kemp, Neil, (2021)
Business-oriented service design in practice : learnings from a Swiss universal bank
Kohlmann, Falk, (2009)
Towards a method for IT service management
Kattenstroth, Heiko, (2011)
IT service-oriented investment analysis : a comparison of in-house versus software-as-a-service deployment solutions
Glissmann, Susanne, (2010)