But they promised! How psychological contracts influence the impact of felt violations on job-related anxiety and performance
Purpose: This study unpacks the relationship between violations of organizational promises, as perceived by employees and their job performance, considering the mediating effects of job-related anxiety and moderating effects of psychological contract type. Design/methodology/approach: Multi-source, multi-wave data were collected from employees and their supervisors in Pakistan. Findings: Feelings of organizational betrayal may reduce job performance due to the higher anxiety that employees experience in their daily work. This mediating role of enhanced job-related anxiety in turn is stronger to the extent that employees believe that their psychological contract contains relational obligations but weaker when it contains transactional obligations. Practical implications: The study gives organizational decision makers pertinent insights into how they can mitigate the risk that employees who are angry about broken organizational promises stay away from performance-enhancing work activities, namely, by managing the expectations that come along with psychological contracts. In so doing, they can avoid imposing dual harms on employees, from both a sense that they have been betrayed and the risk of lower performance ratings. Originality/value: This study offers expanded insights into the process that underpins the translation of psychological contract violations into diminished job performance, by pinpointing the simultaneous roles of experienced job-related anxiety and beliefs about employer obligations.
Year of publication: |
2020
|
---|---|
Authors: | De Clercq, Dirk ; Azeem, Muhammad Umer ; Haq, Inam Ul |
Published in: |
Personnel Review. - Emerald, ISSN 0048-3486, ZDB-ID 1480053-6. - Vol. 50.2020, 2 (04.08.), p. 648-666
|
Publisher: |
Emerald |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Job insecurity, work-induced mental health deprivation, and timely completion of work tasks
Ul Haq, Inam, (2022)
-
De Clercq, Dirk, (2020)
-
Threatened but involved : key conditions for stimulating employee helping behavior
De Clercq, Dirk, (2020)
- More ...