Call-Center-Management : Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern
Brad Cleveland; Julia Mayben; Günter Greff. Dt. von Hubert Hugo
| Alternative title: | Call center management on fast forward <dt.> |
|---|---|
| Year of publication: |
1998
|
| Authors: | Cleveland, Brad ; Mayben, Julia ; Greff, Günter |
| Publisher: |
Wiesbaden : Gabler |
| Subject: | Unternehmen | Callcenter | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | 267 S Ill., graph. Darst 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | German |
| Notes: | Literaturverz. S. 239 - 241 Gb. : DM 128.00 |
| ISBN: | 3-409-19570-X |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000665351