Call centre customer care : pocketbook
Mike Applegarth, Adrian Guttridge & Keith Posner
| Year of publication: |
2005 ; 2. ed.
|
|---|---|
| Authors: | Applegarth, Michael ; Guttridge, Adrian ; Posner, Keith |
| Publisher: |
Alresford : Management Pocketbooks |
| Subject: | Call centers | Customer services |
| Extent: | 104 S. : Ill., graph. Darst. 11cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Früh. Ausg. u.d.T.: Applegarth, Michael: The e-customer care pocketbook |
| ISBN: | 1-903776-33-3 |
| Source: |
Persistent link: https://www.econbiz.de/10004818946