Civilising call centres and the content of agreements in Australian Call Centres
Year of publication: |
2005
|
---|---|
Authors: | Burgess, John ; Winsen, Glenda |
Published in: |
Employment relations record. - Sydney, ISSN 1444-7053, ZDB-ID 2083561-9. - Vol. 5.2005, 2, p. 11-23
|
Subject: | Callcenter | Call centre | Firmentarifvertrag | Enterprise bargaining | Australien | Australia |
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