Coaching for Emotional Intelligence : The Secret to Developing the Star Potential in Your Employees

Intro -- Contents -- Acknowledgments -- Introduction -- PART I: THE IMPACT OF EMOTIONAL INTELLIGENCE ON COACHING AND DEVELOPMENT -- 1 Understanding Emotional Intelligence -- The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough -- Defining Emotional Intelligence -- Lynn's Model of Emotional Intelligence -- Mastery of Mission, Vision, and Guiding Principles -- Self-Awareness and Self-Control -- Empathy -- Social Expertness -- Personal Influence -- Skill Application -- Reflections -- 2 The Role of Emotional Intelligence in Professional Success -- Emotional Intelligence and the Complexity of Work -- Emotional Intelligence and High IQ Professions -- Emotional Intelligence and Leadership -- Matching Emotional Intelligence to the Position: The Simmons EQ Profile -- Reflections -- 3 How Emotional Intelligence Raises the Bar for Coaching -- The Scarcity of Coaching in the Workplace -- Why Managers Don't Coach As Often As They Should -- The Impact of Emotional Intelligence and Coaching Provided by Managers -- Performance Management vs. Coaching for Emotional Intelligence -- Reflections -- 4 Coaching and the Diversity of the Human Experience -- The Influence of Genetics -- Growing Up in a Small Town -- Formative Circumstances and Experiences -- Everyone Has a Story -- Reflections -- PART II: COACHING FUNDAMENTALS -- 5 Personal Connections: Laying the Foundation for Coaching -- Work and Leadership in the Industrial Age -- Sweeping Change: Leadership in the Information Age -- Can Coaching Have an Impact on Emotional Intelligence? -- Five Requirements for Effective Coaching -- Reflections -- 6 Improving Your Descriptive Skills -- Good Coaching Makes Performance Appraisals Easier -- Describing Performance: Elemental Skills for Coaching -- Describing Performance in Need of Improvement.